FAQ Page

J  Fashion Vault

HOW DO I PLACE AN ORDER
All orders can be placed anytime online 24/7 on our website www.fashionvault.ca

 DO YOU SHIP INTERNATIONAL?
 Yes, we ship Worldwide!

HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page with a list of shipping options and prices.

WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?

We accept ALL major credit cards & PayPal.Interac email  for Canadian residents ONLY 

WHEN WILL MY ORDER BE SHIPPED?
Once your order has been placed an order confirmation will be sent to your email confirming receipt of your order .Once your order is processed and ready to ship a shipping confirmation email will be sent .Your confirmation email will also include a tracking number for your shipment in order to track your order.

CAN I MODIFY/CANCEL MY ORDER?

Unfortunately, once your order has been processed and shipped we are unable to modify or cancel any order. Upon receipt of your order please follow exchange instructions for a store credit.

 

CAN I RETURN AN ITEM?

RETURN POLICY:NO REFUNDS, NO EXCHANGE, ‼️ RETURNS WILL ONLY BE ISSUED STORE CREDITS. Store credits only valid for items received within (10) days. Please ensure you mail your merchandize ASAP in order to receive your store credit  

RETURN PROCESSING TIME
Upon receipt of your package, your store credit will be processed within 1-2 business daysdays. You will be notified via email once your return has been processed